In 2009, the Collins Center established a mediation program to assist homeowners who are behind on their mortgage. The program brings borrowers and lenders together before a certified mediator to find a mutually agreeable resolution. Often, the outcome is a lower monthly mortgage payment and a lower interest rate for the homeowner in order to avoid foreclosure.

Authorized by the Florida Department of Financial Services, The Collins Center began a hurricane mediation program to resolve disputes between insurance companies and their respective policyholders. We have processed more than 21,000 mediation requests with a settlement rate of greater than 90 percent.

The Collins Center began administering Florida's RV mediation and Arbitration Program in 2003. This Program provides alternative dispute resolution to consumers and manufacturers of recreational vehicles sold in Florida.